Customer support

+34 922 716 864

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Main office location

Local 227B, Puerto Colón, Costa Adeje.
38670, Tenerife, Canary Islands - Spain.

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Send us a message if you have any questions about your reservation or if you want to request a quote for a special event.

Questions & answers

Check our general conditions to see the policy of cancellations and modifications of reservations. If you need to cancel a booked excursion or request a refund, you must do it sending an email to with the reservation number, name and date of the excursion.

The information of the cancellation policy of each excursion is detailed in the description of the excursion itself and in the bonus of your reservation.

Yes, you can make a last-minute booking by phone, or ask us if there are places available to make a trip on a date that is not in the booking calendar of our website.

It is not possible to use a wheelchair whilst onboard our catamarans, therefore it is very important to have some mobility to board our catamarans.
Please, contact us on indicating your specific needs before booking and then we can confirm if we can accommodate them.

Consult your doctor or pharmacist to recommend pills for motion sickness. Depending on the conditions of the sea, there are days of greater swell, and you may get dizzy.

If you can not find the pickup point bus stop, or if after 10-15 minutes the bus hasn’t arrived, you should ring us on these number:

  • (+34) 922 716 864

These are also found printed on your voucher.

You should identify yourself telling us which excursion you’ve booked and the pickup point where you are.

In this instance we will inform you of any delay owing to traffic or other reason and we’ll solve any problem so that you can go on your excursion.

Yes, the 4,5h excursion to Masca & Los Gigantes includes a lunch with chicken rice and salad, soft drinks, water and beer. The 3h excursion in Costa Adeje includes a sandwich, soft drinks, water and beer.

Ice creams are not included, and have an additional cost.

In case there are adverse conditions, the information provided by the AEMET will be taken into account to make the decision about the cancellation of the excursion.