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Questions & answers
How can I modify or cancel my reservation
Check our general conditions to see the policy of cancellations and modifications of reservations. If you need to cancel a booked excursion or request a refund, you must do it sending an email to email@example.com with the reservation number, name and date of the excursion.
The information of the cancellation policy of each excursion is detailed in the description of the excursion itself and in the bonus of your reservation.
Can I make a phone reservation?
Yes, you can make a last-minute booking by phone, or ask us if there are places available to make a trip on a date that is not in the booking calendar of our website.
Is it possible to travel with a wheelchair?
It is not possible to use a wheelchair whilst onboard our catamarans, therefore it is very important to have some mobility to board our catamarans.
Please, contact us on firstname.lastname@example.org indicating your specific needs before booking and then we can confirm if we can accommodate them.
What can I do if I get sick frequently on a boat?
Consult your doctor or pharmacist to recommend pills for motion sickness. Depending on the conditions of the sea, there are days of greater swell, and you may get dizzy.
What can I do if I don't find the Freebird bus, or the pickup point?
If you can not find the pickup point bus stop, or if after 10-15 minutes the bus hasn’t arrived, you should ring us on these number:
- (+34) 922 716 864
These are also found printed on your voucher.
You should identify yourself telling us which excursion you’ve booked and the pickup point where you are.
In this instance we will inform you of any delay owing to traffic or other reason and we’ll solve any problem so that you can go on your excursion.
Is food included in the excursion?
Yes, the 4,5h excursion to Masca & Los Gigantes includes a lunch with chicken rice and salad, soft drinks, water and beer. The 3h excursion in Costa Adeje includes a sandwich, soft drinks, water and beer.
Ice creams are not included, and have an additional cost.
How do you decide if you cancel a tour due to bad weather?
In case there are adverse conditions, the information provided by the AEMET will be taken into account to make the decision about the cancellation of the excursion.