Terms & Conditions

TERMS & CONDITIONS

1. Object

The purpose of this Agreement is to regulate the Terms and Conditions applicable to the reservation service of excursions through the platform www.freebirdone.com (referred to as “Platform”). www.freebirdone.com is the online platform dedicated to the publication and reservation of whale and dolphin watching excursions of Freebird Catamarans, whose trading company is FUNCAT PRIMERO S.L. with central office in CC. Puerto Colón, Local 227-B, 38660, Adeje, Santa Cruz de Tenerife

2. Acceptance of conditions

Accessing www.freebirdone.com, and booking an excursion and / or services offered, implies the acquisition of the user’s condition and the declaration that you have read, understand and accept these Booking conditions, the Privacy Policy and the Conditions of Use, which form an integral part of this Legal Notice.

3. Booking of excursions

To make the reservation of the excursions offered by Freebird Catamarans you have to follow the process established in the platform. In particular, you have to select the excursion of your interest, the timetable, the number of participants, etc., and fill in the online booking form with the personal data requested. It is important that you review the information provided and correct any errors before making the confirmation of your reservation effective, once you click on the confirmation tab you will not be able to modify your data. By completing this form, you are indicating that you have read and understood the “description of the excursion” and accept the Terms and Conditions of Freebird Catamarans. We recommend that you keep in mind the Cancellation Policy before making your reservation. Once your reservation has been paid, it will be processed by Freebird Catamarans.

4. Confirmation of reservations

Depending on the booked excursion, you can receive the confirmation of itself immediately, or in a maximum period of 24 hours. Freebird Catamarans makes every effort to quickly update the availability of tours. However, Freebird Catamarans cannot guarantee the availability of all excursions for all proposed dates, due to weather conditions, full capacity, or any other cause of force majeure. This is the reason why it is possible that we contact the customer to propose a date change. In the exceptional case that Freebird Catamarans could not confirm your reservation, we will offer alternative dates that may be of interest to you. If you are not satisfied with the options we offer you, you will have the possibility to cancel and receive a full refund of the amount you have paid.

5. Bonus

Once we confirm your reservation, you will receive by e-mail a personalized Freebird Catamarans bonus, which you must show at the pick-up point of the bus and at the dock in Puerto Colón. Your reservation will be accepted exclusively through the presentation of a bonus of Freebird Catamarans. Freebird Catamarans will provide you with electronic copies of the corresponding bonuses for each reservation made. Please note that each reservation has an independent bonus. It is your responsibility to keep the bonus and present it to the staff of Freebird Catamarans before starting the excursion, with a valid ID Card. The bonus may be invalidated if the above is not fulfilled.

6. Prices, inclusions and exclusions

The price of the excursions offered by Freebird Catamarans include IGIC. and any other tax that is applicable at the current rate at the time you book the excursion. The price includes everything that is detailed in the “Included” section in the description of each excursion. Prices do not include tips or drinks, food or any other not specifically included in the “Includes” section of the excursion description.

7. Payments

In order to book an excursion through the Platform, you must pay the price indicated in the description of each excursion at the time of making your reservation. In case you have a discount code for Freebird Catamarans, this discount will apply when you enter your code in the corresponding field of the form of your reservation data. You can pay your excursion with credit or debit card and through PayPal.

You will not be charged a fee or commission for processing the charges of your reservation with card. Your payment details (for example, card number, expiration date, etc.) will be processed in a secure way using an SSL security protocol, being only used to do the procedure corresponding to your purchase or the refund in the case of cancellation. Freebird Catamarans does not store your payment details or have access to them, only you and the entities that process the payment in a safe and reliable way, will have access to them. In the case that you do not pay the booked excursion or REVOQUES the payment, Freebird Catamarans will omit any possible claim for the benefits of the service. If you pay your reservation with a different currency to the euro, your bank or card company may charge fees for converting your currency payment to Euros, which will cause differences between the amount charged by Freebird Catamarans and the final amount to be paid will be charged to your bank account or that will appear on your credit or debit card statement.

8. Modifications and rectifications of reservations

To request modifications or rectifications of your reservation, write to webbookings@freebirdone.com (specifying the reservation number, your name and the date of the booked excursion). We will respond to your request as soon as possible.

9. Cancellations and refunds

If you need to cancel a booked excursion or request a refund, you must do it sending an email to webbookings@freebirdone.com with the reservation number, name and date of the excursion. The information of the cancellation policy of each excursion is detailed in the description of the excursion itself and in the bonus of your reservation. However, in the case of not being specified or there is an obvious error in the cancellation policy, cancellations and refunds will be governed according to the following cancellation policy:
If you cancel your reservation:
• 7 days before starting the booked excursion (Tenerife local time), you will be refunded 100% of the amount paid.
• Between 6 days and 48 hours before starting the booked excursion (Tenerife local time), you will be retained 50% of the amount paid and you will be refunded the other 50% of the amount.
• Less than 48 hours before starting the booked excursion (Tenerife local time), 100% of the amount paid will be retained, so you will not be the right to any refund.
These conditions will also apply to cases of waiver or not presentation.
The corresponding refund will be made between 24 and 48 hours from the cancellation of the excursion in the same payment method with which you paid the reservation, which will be notified to you through an email. Once the order is given, refunds made with debit / credit card can take 5 to 7 working days to appear reflected in your bank account and 30 days in the case of some foreign cards. Payments made through Paypal will be paid in less than 24 hours.

10. Change or Cancellation of an excursion by Freebird Catamarans and their collaborators

Freebird Catamarans reserves the right to cancel a particular excursion without adhering to the established cancellation period if weather conditions or any other cause endangers or make the excursion impossible or much more difficult. In this case, Freebird Catamarans will notify you by email about these changes or cancellations and you will be proposed, or another date for the realization of the excursion that may be of interest to you. If it is not possible to set another date or other excursions that we propose you which are not acceptable for you, you will be the right to the refund of 100% of the amount of the reservation, and any compensation for damages or other claims shall be excluded.

11. Applicable Laws and Competent Jurisdiction.

You accept that the legislation applicable to the operation of these conditions is the Spanish. The Judges and Tribunals of Arona, province of Santa Cruz de Tenerife, shall be competent to hear the differences arising from the interpretation or application of this contract.

12. Insurance.

Freebird Catamarans has civil liability insurance policies and the Obligatory Insurance of Travelers. Freebird Catamarans is not responsible for losses or damaged objects carried by the passengers.

13. Special Services.

For special services such as the VIP Zone reservation (sunbeds rental), assistance for passengers with reduced mobility, or reservation of private events, contact with Freebird Catamarans at webbookings@freebirdone.com

For the request of a special menu for vegetarians, vegans, celiacs, etc., you must communicate it in the observations of the reservation form, before making the payment of the excursion, or send an email to webbookings@freebirdone.com indicating the number of the reservation and name of the people included in the reservation, and the type of menu or special attention that you need.

14. MODIFICATION OF THE PRESENT CONDITIONS AND DURATION:

Freebird Catamarans will be able to modify at any time the conditions determined here, being duly published as they appear here. The validity of the mentioned conditions will depend on their exposure and will be in force until they are modified by others duly published.

Freebird Catamarans reserves the right to modify the characteristics of the excursions and the services offered without prior notice.

14. Contact

If you have any questions about these conditions, you can contact with Freebird Catamarans at info@freebirdcatamarans.com, or calling +34 922 716 864, for which you expressly accept the use of email and telephone, as a valid procedure for the exchange of information and the sending of communications with Freebird Catamarans.

info@freebirdone.comCALL CENTER: (+34) 922 716 864